Privacy policy
Milford Sound Tourism is an independent visitor guide to Milford Sound / Piopiotahi. This page says what we collect when you use the site, why, and what you can do about it. The short version: we collect very little, and nothing that names you unless you email us.
13 November 2026
Who is responsible
This site is run by Deane Crabb, its owner. For any privacy question or request, email hello@queenstowntourism.com.
What we collect and why
We collect only what each feature below needs. We do not sell personal information or share it for advertising.
- No cookies and no visit statistics. This site sets no cookies, shows no cookie banner and runs no analytics, so no analytics service counts or follows your visit. The only thing it keeps in your browser is whether you have hidden Milford Millie or already seen her, stored for the current tab only and never sent to us. If that ever changes, we will say so here first.
- Booking link clicks. We do not keep our own record of the booking links you click. The booking partner knows that you arrived from this site, as the How we are paid page explains.
- Marketing. We do not run ads and no advertising pixels are loaded. If that changes, we will say so here first.
- The newsletter. There is no newsletter sign-up form on this site and no newsletter is sent. We will update this page before sign-ups open.
- Email. If you email us, we keep your message and address to answer you and to fix any page you tell us about.
- Server logs. Our web server records each request: your internet address with its last part removed, the page asked for, the time and your browser type. We use these records to keep the site running and secure. Cookies and sign-in details are removed before anything is written.
- Milford Millie and live readings. Millie, the guide on our pages, answers from files on this site and sends nothing you type anywhere. The weather, road, tide and earthquake readings come from our own server, so loading them tells no other service that you visited.
What other services see
Pictures on trip cards load from the booking partner's image servers, so the partner sees your internet address as it would on its own site.
When you follow a booking link you leave this site. The booking partner's own privacy policy then applies, and any booking and payment happen there, not with us. We never take payment details on this site.
The site is hosted by Vultr on a server in Sydney, Australia, which we share with our sister site Queenstown Tourism. Our email inbox is with Namecheap's Private Email service.
How long we keep it
Server logs are deleted automatically as the server's log space fills; we set no fixed period, and they are not used to identify anyone. Emails are kept for as long as we need them to answer you and keep our pages right.
Your rights
This page is written with the New Zealand Privacy Act 2020 in mind. You can ask to see the personal information we hold about you and ask us to correct it.
If you are not happy with how we handle your information, please tell us first. You can also complain to the Office of the Privacy Commissioner.